When will my order ship?
Orders will be shipped out every Wednesday. This means that from the time you place your order to the time that your package ships, we are working hard to get your order through our process. Orders that are being shipped to a different state require packages to be sent to a shipping facility. Although we strive to maintain these guidelines, there are inevitably times that order volume, weather, and other unforeseen circumstances may prevent us from shipping your package on the exact day it might be expected.
Also, please ensure you provide us with a valid email address free from accidental misspellings. You can review the spelling of your email address in the My Account section of our website. If you are already logged into your account, you can find it directly in the Your Account Details section.
All shipping is done via third party shipping company. Gorilla Vapes will provide tracking information via email when your order ships. Shipping times may vary based on conditions and do not include order processing time. Please remember that all of our GV Eliquids are made to order, this means we do not stock any bottles that are already made. Making each bottle can delay shipments depending on order volume we are experiencing.
Estimated Shipping Times:
4-12 business days
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by our third party shipping company and the customer has paid for the cost to reship the order.
We are not responsible for wrong addresses entered on orders, please review your billing/shipping address before placing your order. Please note that incorrect and/or incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the shipping of your order in a timely matter.
*We reserve the right to refuse shipment to anyone
Packages/Items Damaged in Transit:
Should your package be damaged by the shipping carrier in transit to you, do not open it. Instead, please reject the delivery immediately by telling the carrier in person or by returning it to the Post Office immediately, and then contact us. This will clear you of any responsibility, however, this can only be done with unopened packages. If you have already opened it, please contact Gorilla Vapes customer service within 24 hours of receiving your package. Please include detailed pictures of the damage to the package. At that time, a customer service representative will determine what action should be taken.
Please email us at GVOrders@gorillavapes.com or contact us at 848-223-7650 Monday - Sunday 11am-7pm
Late Shipments
Please keep in mind that tracking information may not be automatically updated at each facility. While USPS offers reliable and expedient service at an amazing price, errors and delays could occur. Errors and delays caused by or as a result of the third party shipping company are not the responsibility of Gorilla Vapes. We can not guarantee transit times as we are not a shipping company and shipping fees are non-refundable through us.
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting USPS directly:
Lost & Undelivered Packages:
Gorilla Vapes is not responsible for lost or undelivered packages and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Gorilla Vapes strives to upkeep the resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
If you do experience an issue with your package being lost or undelivered, please contact us at GVOrders@gorillavapes.com with your order number and USPS tracking number so we can assist you.
Have more questions or concerns? Please contact us at GVOrders@gorillavapes.com with your order number.